front-office-receptionist

FRONT OFFICE JOB DESCRIPTION:

  • Check in Pts (Patients)- 
    • Greet Pts 
    • Take copies of insurance cards using desk scanner 
    • Register Pts information in account using computer 
    • Scan pt paperwork using desk scanner 
    • Take pt payment and post into account using computer 
    • Introduce pts to spa 
    • Assist pts requests and needs during arrival and wait time in lobby 
    • Take phone calls as needed from other departments or appt calls 
  • Check Out Pts- 
    • Take pt payment and post into account using computer 
    • Print pts receipt and give to pts 
    • Make pts return/recall appt using computer 
    • Assist pts requests and needs after appt 
    • Communicate with back tech department for verification as needed 
      • Closing- 
        • Balance cash drawer at end of day 
        • Lock up closing deposit/cash drawer in safe 
        • Lock doors 
        • Turn off lights/music 
        • Set alarm when leaving 
  • Take phone calls as needed from other departments or appt Appointments- 
    • Take phone calls from pts and make appts appropriately using computer and following protocols 
    • Register Pts information in account over phone using computer and following protocols 
    • Get insurance authorization online for VSP/EyeMed 
    • Confirm next days appts 
    • Take phone calls as needed from other departments 
  • Grants Pass- 
    • Drive to Grants Pass location and open or close at least once weekly, could be more. 
    • Perform all duties listed above throughout day.